Write to hello@trycrease.com — a person reads it.
Crease compares every result against your original and refuses to show one that drifted too far. It usually means the face was small, at a steep angle, or in low light. A straight-on, well-lit photo where your face fills a good part of the frame works best. A refused edit does not use a credit.
Crease edits one person at a time. Crop the photo down to yourself and try again.
The face is too small in the frame for a reliable edit. A head-and-shoulders portrait is the right shape.
Most edits finish in well under a minute. If one hangs, close the screen and try again — an edit that never returned a result is not charged.
The first three edits are free. After that you buy credits or a subscription in the app. Purchases are handled by Apple or Google; Restore purchases in Settings brings them back after a reinstall or on a new device.
Refunds are handled by the store you bought from — Apple or Google — not by us. If something went wrong on our side, write to us and we will sort it out.
Settings → Delete everything removes your record from our server immediately. See Privacy.
Crease does not remove clothing, does not produce sexual imagery, and refuses photos of more than one person. Edited photos are not records of real events and should not be presented as if they were.